What to Do When Someone Dies | Evergreen Funeral Services

What to do When Someone Passes Away

The first steps which you will need to take following the death of a loved one will depend on how and where they have passed away.

At Home

When someone dies at home, a doctor will need to certify the death. Sometimes this will be the person’s registered GP; sometimes it will be an on-call doctor. When you are ready, you can call us and we will bring the person who has passed away into our care. If the death was expected, the GP will provide you with a medical certificate showing the cause of death. You will need this certificate to register the death.

In Hospital or Hospice

If the person has died in a hospital or a hospice, you will likely liaise with the bereavement team there who will offer practical and emotional support. The person who has died will usually be kept in the mortuary at the hospital or hospice until a funeral director is appointed or alternative arrangements are made. If you would like us to look after your loved one, we can make the necessary arrangements to bring them into our care.

Abroad

If somebody dies abroad then the chances are the death was unexpected. The situation will be no doubt very distressing, possibly with family members back home and language barriers also making things even more difficult. Your first steps need to be to do your research and the government’s website can offer a useful starting point for what to do next- http://www.gov.uk/after-a-death/death-abroad

You will need to register the death with the local authority in the country of which the death took place. You should seek advice from the British embassy or consulate in the country in question and you may even be able to register the death with the UK authorities from the country in question. There can be quite a lot of processes you have to follow before you are able to bring your loved one home, particularly if the death was unnatural and a coroner is involved so you should be prepared for this.

‘Repatriation’ is the term often used when referring to bringing someone home from another country and in most cases travel insurance should cover the cost of this. If your loved one does not have travel insurance or it does not cover the full cost of repatriation, then the family will normally be expected to cover the costs. We work alongside various companies who offer a repatriation and transportation service to bring your loved one home so if you need any further advice please give us a call.

If Someone Dies Unexpectedly

If someone dies unexpectedly or if they haven’t been seen by their GP in the last 14 days, their death will be reported to the coroner. The coroner may call for a post-mortem or inquest. This process can take some time however please speak to us and we will be able to liaise with the coroner and make provisional arrangements for the funeral.

There are a number of useful websites with information regarding what to do after a death including:
www.gov.uk/after-a-death

www.citizensadvice.org.uk/family/death-and-wills/what-to-do-after-a-death/

Registering a Death

Before any funeral can take place the death will need to be registered. You will need to make an appointment at your local register office to register the death usually within five days. You will need to take with you the certificate which was signed by a doctor and shows the cause of death.

Further information regarding registering a death can be found on the relevant councils’ website:

www.hull.gov.uk/visitor/births-and-deaths/death-registration

www2.eastriding.gov.uk/living/deaths/registration/

When the death has been registered you will be issued with a certificate for burial or cremation (often referred to the ‘green’) and a death certificate. You will need the ‘green’ certificate to give to your chosen funeral director in order to make arrangements for the funeral.

Contact Us For Guidance

Based on Holderness Road in Hull, Evergreen Funeral Services can help you guide you through the process following the death of a loved one. Remember you can call us 24 hours a day, 7 days a week for support and guidance.

We recognise that each and every one of our clients has different needs. If for any reason you would prefer a home visit to make funeral arrangements, we can offer this at no extra charge. Please do not hesitate to contact us to request a visit.

Or if you would prefer, please fill in the contact form further down this page and we will get back to you.

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Emma Bunby

A Very professional and compassionate team, always there to answer any questions nothing was too big of a ask! Did an amazing funeral for my brother ❤️

Martin Brooks

Many thanks to Steve and his team at Evergreen Funeral Services for the patience and understanding that he showed us after the loss of brother Max. Steve's advice and kindness made this difficult time much easier and we would heartily recommend the services of Evergreen.

sara-louise lloyd

I dont no what to say but just amazing from the off after ringing a few places steve made us feel so comforted he took over all the things we found hard to deal with he was so understanding it was like talking to somome i have known for ages he just made us feel so at ease just frok the first few minuets on the phone we new this was the one and what a right choice we chose the service was beautiful and mike is brilliant his words made us feel comforted i cant thank evergreen enough i would highly recomend to anyone thankyou so much dave sara and family. X

Totti Buffon

Best Funeral directors in Hull, kind and compassionate throughout

Samuel Regan

Evergreen Funeral Directors provided exceptional care of our Mother during one of the most difficult times for our family.

Steve made sure everything ran smoothly from start to finish, taking care of every detail and helping us lay our mother to rest with the dignity and respect she deserved. His professionalism, kindness, and attention to every aspect of the arrangements gave us real peace of mind.

A special thank you also to Mike. He went above and beyond by coming to our home out of hours to spend time with us and learn about our mum. That personal touch meant so much and made the ceremony feel truly special and heartfelt. He captured her life beautifully, and we couldn't have asked for a better tribute.

We are incredibly grateful to everyone at Evergreen for their support, compassion, and professionalism. I would highly recommend them to anyone looking for caring and dedicated funeral directors.

Bamboo Thomas

very professional & I would highly recommend these gentlemen hence the 5 star's

K Camp

I just don't have the words to describe how utterly wonderful Steve & Gary have been, and of course Mike for my Dad's wonderful service.The care and dignity they gave my Darling Dad and our Family has been nothing short of impeccable. Naturally caring and showing him up most respect at all times. I was very anxious at the thought of on Dad's passing , the care he would receive once he left home but these gentlemen just made the worst time of our lives that little bit more tolerable knowing he was in kind hands. Dad's funeral ran to impeccable timings and to the highest of standard and organisation. There for us at all times, day or night. I will tell everyone about the standard of care you gave our darling Dad forever because you all were nothing short of amazing.We are forever grateful to you.
With Love, The Campbell Family 💙

Tracey Sage

I highly recommend evergreen funeral services, the love & care they have shown myself & my late partner was more than I ever expected, my partner parents didnt want him to have a traditional funeral but evergreen new how important it was for me to see it through till the very end like I promised my late partner, they arranged for me to be able to go to the crematorium on the day of my partner’s cremation & allowed me to spend some time in the chapel with him so I could say my last goodbyes, I cannot thank steve, mike & gary enough for all they have done for myself & my late partner Barry, they didn’t just care for Barry they also cared for me, from the bottom of my heart thank you so much for the love, dignity & respect you have shown us both xx

Stephen Jessup

I have just lost my Son and had no idea how to sort out the funeral arrangements.I was given the name of a funeral company called Evergreen in Hull I live in Surrey my Son lived in Grimsby. The gentlemans name was Stephen what a very pleasant person he put our minds at rest by telling us what was going to happen. He has kepted us informed with the information. My Son was cremated on the 9th July Stephen even called us afterwards to let us know that everything went ok. So if you are looking for a funeral company up in Hull I recommend that you get in touch with Evergreens the price was very reasonable.

Scott Moody

Thanks to Steve and everyone at evergreen funeral services for everything they did for me and my family, you took such good care of my mum and treated her with such dignity, I'll never forget everything that you have done for my mum.

Kirstie Exell

I would like to express my sincere gratitude to the funeral director and their team for the exceptional care, compassion, and professionalism they provided during a very difficult time. From our first meeting through to the funeral service, everything was handled with dignity, respect, and attention to detail.

A special thank you to Steve, Gary, and Mike, whose kindness, support, and dedication were greatly appreciated by our family. They guided us through every step of the process with patience and understanding, ensuring that all our wishes were met and helping to create a beautiful and meaningful service for our loved one.

Their care and professionalism made a challenging time much easier to navigate. I would highly recommend their services to anyone looking for a compassionate and dedicated funeral director. Thank you, Steve, Gary, Mike, and the entire team for everything you did for our family.

Steven Bannister

We are so pleased with the Fantastic Service Evergreen provided, they guided us through the Arrangements they were there every step of the way. Tradition is Paramount to us and it was lovely to see Steve dressed in Morning Suit so Respectful to our dear mum. Thankyou for making it easier at such a sad time.