What to Do When Someone Dies | Evergreen Funeral Services

What to do When Someone Passes Away

The first steps which you will need to take following the death of a loved one will depend on how and where they have passed away.

At Home

When someone dies at home, a doctor will need to certify the death. Sometimes this will be the person’s registered GP; sometimes it will be an on-call doctor. When you are ready, you can call us and we will bring the person who has passed away into our care. If the death was expected, the GP will provide you with a medical certificate showing the cause of death. You will need this certificate to register the death.

In Hospital or Hospice

If the person has died in a hospital or a hospice, you will likely liaise with the bereavement team there who will offer practical and emotional support. The person who has died will usually be kept in the mortuary at the hospital or hospice until a funeral director is appointed or alternative arrangements are made. If you would like us to look after your loved one, we can make the necessary arrangements to bring them into our care.

Abroad

If somebody dies abroad then the chances are the death was unexpected. The situation will be no doubt very distressing, possibly with family members back home and language barriers also making things even more difficult. Your first steps need to be to do your research and the government’s website can offer a useful starting point for what to do next- http://www.gov.uk/after-a-death/death-abroad

You will need to register the death with the local authority in the country of which the death took place. You should seek advice from the British embassy or consulate in the country in question and you may even be able to register the death with the UK authorities from the country in question. There can be quite a lot of processes you have to follow before you are able to bring your loved one home, particularly if the death was unnatural and a coroner is involved so you should be prepared for this.

‘Repatriation’ is the term often used when referring to bringing someone home from another country and in most cases travel insurance should cover the cost of this. If your loved one does not have travel insurance or it does not cover the full cost of repatriation, then the family will normally be expected to cover the costs. We work alongside various companies who offer a repatriation and transportation service to bring your loved one home so if you need any further advice please give us a call.

If Someone Dies Unexpectedly

If someone dies unexpectedly or if they haven’t been seen by their GP in the last 14 days, their death will be reported to the coroner. The coroner may call for a post-mortem or inquest. This process can take some time however please speak to us and we will be able to liaise with the coroner and make provisional arrangements for the funeral.

There are a number of useful websites with information regarding what to do after a death including:
www.gov.uk/after-a-death

www.citizensadvice.org.uk/family/death-and-wills/what-to-do-after-a-death/

Registering a Death

Before any funeral can take place the death will need to be registered. You will need to make an appointment at your local register office to register the death usually within five days. You will need to take with you the certificate which was signed by a doctor and shows the cause of death.

Further information regarding registering a death can be found on the relevant councils’ website:

www.hull.gov.uk/visitor/births-and-deaths/death-registration

www2.eastriding.gov.uk/living/deaths/registration/

When the death has been registered you will be issued with a certificate for burial or cremation (often referred to the ‘green’) and a death certificate. You will need the ‘green’ certificate to give to your chosen funeral director in order to make arrangements for the funeral.

Contact Us For Guidance

Based on Holderness Road in Hull, Evergreen Funeral Services can help you guide you through the process following the death of a loved one. Remember you can call us 24 hours a day, 7 days a week for support and guidance.

We recognise that each and every one of our clients has different needs. If for any reason you would prefer a home visit to make funeral arrangements, we can offer this at no extra charge. Please do not hesitate to contact us to request a visit.

Or if you would prefer, please fill in the contact form further down this page and we will get back to you.

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Sophie Santos

Absolutely amazing, we used Evergreen Funeral Services when my little sister sadly passed away, we had been to see her a few times and can honestly say, wow... they took the best care of her... from the day I called and up until right her funeral, we had non stop support from Steve.

The circumstances are absolutely awful but Evergreens make it that touch easier, guiding you along the way!

Thank you Steve and team!

Ellies big sister, Sophie x

Bex

I would like to give nothing but respect to evergreen funeral services, they went above and beyond in help me and my family in our time of need.. my brother took his own life and a long way from home, they helped bring him back and in tragic circumstances. They took the burden off us as a family, from start to finish I couldn't recommend Steve and Gary enough. Thanks from all of us of making Ben's final fairwell special

Julie

We would like to say a massive thank you to all at Evergreen you took our Daughter in law Joanne and family under your wing. Looked after John like he was one of you own. Nothing was to much trouble you went out of your way above and beyond to make it a beautiful service. Thank you so much Julie & David

Lynn Brattan

Thank you so much Gary for looking after Mary and helping us navigate a difficult time. The care and kindness shown and the impeccable service nothing was too much trouble even when we had to move funeral back a week. Also recommending Lelley Fields for service everyone commented on how beautiful and serene the surroundings were Thank you from us all.

Ann Connor

Gary and Steve at Evergreen Funeral Services were so kind and helpful when dealing with the funeral for my brother. They made a very stressful situation so much easier and I would highly recommend them to anyone looking for a compassionate and efficient service.

Ian Dervey

Gary and his team at Evergreen were excellent and helped us in our time of need in every way. From our first phone call with Gary, he was kind and compassionate and listened to what we wanted for our son’s funeral. He guided me and my wife through every step of the way, never once did we feel pressured to make a decision until we were ready.
The funeral was a beautiful service and everyone complemented how everything went so professionally on the day, with special thanks to Michael, the allocated Celebrant, who reminded us that it was a celebration of our son's life.
We definitely recommend Evergreen to anyone who is going through a sad loss of a loved one and who needs a kind and helpful team to help guide and support them through it all.
Thank you

Dan Taylor

Provide an excellent service, very professional and caring. Would highly recommend.

Debbie Denby

The service we received was impeccable, Gary and his team were professional throughout. They went above and beyond with our requests for our mums funeral. Gary arranged everything throughout making sure we had everything we needed. Our specific needs for a horse drawn carriage with 4 horses was not a challenge for this amazing team. Mike Anderson the celebrant gave us a beautiful heartfelt eulogy with an unexpected parting statement that was so comforting to hear and for that we are eternally grateful.

carol thomas

From the very first phone call to our last meeting on the day of the funeral Gary was amazing. He was so reassuring and caring and nothing was ever too much for him. Gary helped us to track down the most beautiful VW Camper Hearse for my partners final journey and it added such a beautiful touch to a very sad day. Mike the celebrant for the day gave the most amazing sevice and I left feeling like he'd sat in a room with my partner and had a conversation with him, as he spoke about his personality so perfectly. Gary treat my partner, myself and my children like family and I'll never forget how he made such a difficult time in our lives so much easier.
Losing someone is so heartbreaking and difficult to even think about preparing for a funeral and care of your loved one but if you find yourself in this sad situation please give Evergreen a call , they'll look after you every step of the way .

Helen Tenwick

Gary and his team at evergreen surpassed my expectations in every way. From my first phone call Gary was kind and compassionate and really listened to what I wanted for my husband’s funeral. He guided me through every step of the organisation but I never once felt pressured to make a decision. The actual funeral was a beautiful service and everyone complemented how respectful everything was. I would definitely recommend Evergreen to anyone who is going through this impossible situation and who needs a kind and helpful team to help guide and support them. Thank you

Kelly Reid

Absolutely amazing service from these guys from day one to the last
Amazing communication always kept upto date with things
Handled everything with great professionalism
Would definitely recommend

Natasha Thompson-Abbey

Evergreen have been brilliant during such a difficult time. From the very first phone call I had with Steve he made sure to put our minds at ease and told us that my dad would be treated with dignity. Gary and Steve made sure to listen to my dad’s wishes and did everything just as we asked. They were so caring and kind and we would 100% recommend evergreen to anyone.